Ask Shelley!
(360) 448-4710

Warranty Service Request


We stand behind the quality of every home we build. That's why each New Tradition home comes backed with a powerful, 2-Year Workmanship Warranty (that's twice the industry standard), and a Builders 2-10 Homebuyer Warranty too... because our goal is your peace of mind. 

Warranty Information

New Tradition Homes will guarantee your home against defect, and to meet the performance guidelines as defined in the National Association of Homebuilder’s and the 2-10 Homebuyers Warranty Guidelines.

Additionally, each home is covered by one of the Nation’s leading home warranty companies, The 2-10 Homebuyers Warranty. This third-party
warranty covers your home for up to 10 years against structural defects.

Please refer to your Homeowners Guide for care and maintenance information on your new home. We encourage you to read this information, so you are prepared to maintain your new home and protect your investment. Please let us know if there are questions regarding your new home care so that we may assist.  

Warranty Contact

Please use the non-emergency service request form below if service is needed.

For emergencies, please refer to our list of subcontractors below.

Warranty Department Contact Information:

Clark County Phone: 360-448-4728

Tri Cities Phone: 509-542-8476

Hours: Monday through Friday 8am-5pm

Misplaced or lost your Homeowners Guide? No problem, click HERE to review or download Caring For Your Home.

Are you having trouble finding the answer? No problem, we can help with that too. Use the link below for a Service Request or question.

Are you experiencing an emergency? Follow the Emergency Request process below

Warranty Contact

Emergency Request

Service work that needs attention immediately should be handled by contacting the New Tradition Homes office during normal business hours. If the emergency request is on a weekend or after hours, please contact the subcontractor directly.

In the event that neither New Tradition Homes nor the responsible subcontractor is available, it is the Homebuyer's responsibility to contact a qualified subcontractor on their own. New Tradition Homes will reimburse such charges only if an attempt has been made to contact both New Tradition Homes and the responsible subcontractor first, and only during the two year warranty term.

Emergency Request
  • Vancouver Area
  • Tri Cities Area

Warranty Vancouver Area

List of Subcontractors: (in case of emergency)
  • Area Heating: (360) 737-0811
  • Clark Public Utilities: (360) 992-3000
  • Columbia Gas & Fireplace: (360) 256-1024
  • CenturyLink: (866) 963-6665
  • N.W. Natural Gas: (800) 882-3377
  • Prairie Electric: (360) 573-2750
  • Cherry Roofing: (360) 574-7248
  • Schlecht Plumbing: (360) 687-3925
Attach images of defects (max 5)
No file chosen
add file

New Tradition Homes has been great to work with. They have a great product and they are very good about explaining the process and helping to pick design options. They have been very responsive to our requests and we feel very good that we purchased our home from them.

Les Loomis | Google Review

Due to the current Governor's orders, our Model Home Sales Offices are open by appointment only.  Set up a private showing or schedule a virtual home tour with us today!

Contact Us